If you’ve obtained an Office 365 membership, then there may be times you require aid from Microsoft. Here’s just how to log a ticket from a customer app, from an internet app, or through your Office 365 account.
All of these approaches will produce a ticket that goes to Microsoft support, however whichever method you log a ticket, you’ll require to be online.
Note: At the moment the Office 365 mobile apps will take you to the help and also support pages, but there’s no straight technique to create an assistance ticket. You can click around the help site up until you find a web link to a support page, yet that’s not the like having a particular choice to contact support. If you obtain a trouble with a mobile app, you’re ideal off logging a ticket making use of among the techniques we define listed below.
Log a Ticket From a Client App on Your Computer
Logging an assistance ticket from inside a customer application is rather simple. In any of the applications– Outlook, Word, Excel, PowerPoint, or OneNote– click Help > > Contact Support.
Go into the details of your trouble and afterwards click “Get Help.”
Microsoft will attempt to match your description of the trouble with suitable aid posts, yet thinking these don’t help (and also they may so give them a try first) click “Talk to a representative.”
This will open up a brand-new panel where you can choose “Live Chat” to speak to a Microsoft support representative.
They’ll help you settle your problem, or factor you towards assistance or training material if you’re battling to do something.
Log a Ticket From a Web App In Your Browser
There are various approaches for accessing assistance in the web apps, depending on which internet application you’re making use of. Hopefully Microsoft will make every one of them function similarly eventually in the future, but for now, there’s some difference. Here’s exactly how to speak to support from each one.
Word, Excel, as well as PowerPoint
In brief, Excel, or PowerPoint documents, click File > > Help >
Help. A new window will certainly open up. Scroll to all-time low as well as click “Contact support.”
This will certainly open your account page, where you require to click the “Microsoft Support” link.
Click “Contact support” to open up a home window to Microsoft’s Virtual Support Agent, which will certainly attempt to help you. If it can’t, it will place you in contact with a live individual.
Expectation, Calendar, and People
The Outlook customer app includes e-mail, a schedule, get in touch with administration, and also job management. These features are separated right into private ceramic tiles in the web apps, and also for three of them (not including Tasks, which is covered listed below) the approach for speaking to assistance coincides.
Click the “?” in the leading right of the menu bar, enter the information of your problem, and after that click “Get aid.”
Microsoft will certainly try to match your summary of the problem with suitable assistance short articles, however presuming these do not aid (and they might so give them a try initially) verify your e-mail address and afterwards click “Send.”
A Microsoft assistance engineer will certainly assess your ticket and also get in touch with you by email.
In 2015, Microsoft purchased Wunderlist and after that developed a new application called To-Do that is based on the Wunderlist application. Microsoft To-Do will eventually change the Tasks alternative in Outlook entirely, yet this hasn’t completely happened yet. The result of this is that speaking to support for Tasks is a bit different from the way you do it for Outlook, Calendar, as well as People.
Click the “?” in the top right of the food selection bar and after that click “Get support.”
This will certainly open up the support web page for Microsoft To-Do. Scroll down to all-time low of the web page as well as on the right-hand side click “Contact us.”
One more page opens up, where you can click the “visit this site” link to take you to the main Microsoft To-Do product assistance page, where you can (lastly) enter your ticket.
Click the “?” in the top right of the food selection bar and click “Email OneDrive support.”
This will certainly open a brand-new window where you can go into the information of your issue. Click “Send” to send an e-mail to the OneDrive support group.
Click the “?” in the leading right of the food selection bar and after that click “Support.”
This will certainly open up a brand-new web page with numerous assistance options (which you need to look into first). Scroll to all-time low of the web page as well as on the right-hand side, click the “Contact support” option.
This will certainly open up the “New assistance demand” form, where you can enter your assistance ticket.
OneNote, Sway, as well as Forms
In both Sway as well as Forms, there is a Help alternative readily available from the 3 dots menu in the top right edge, but also for both applications, there’s no evident method to call assistance with anything apart from “comments.” OneNote has the same File > > Help > Help alternative as Word, Excel, and PowerPoint, yet when you click it, there is additionally no evident means to call support.
For all three of these apps, you can, of course, click around the Microsoft assistance till you discover a course to support, yet that’s not the exact same thing as having an evident means to get in touch with support from within the application.
Log a ticket from your Office 365 Account
To increase a ticket from the Office web page in your online account, visit to your Office 365 account, click the app launcher (the 9 dots in the leading left edge) and then click “Office.”
Click the “?” in the leading right of the menu bar and after that click “Contact assistance.”
This will open your account page, where you need to click the “Microsoft Support” web link.
Click “Contact assistance” to open a window to Microsoft’s Virtual Support Agent, which will attempt to aid as well as if it can not, place you touching a real-time person.
You can see that, as a result of a mix of product procurement and also a lack of constant individual experience style throughout groups, Microsoft offers multiple means of speaking to support, even in this one product suite. They have actually plainly tried to bring a level of consistency to their typical client applications (Outlook, Word, Excel, PowerPoint, OneNote), but the web applications aren’t regular at all, and the mobile apps don’t even have the choice yet.
Still, it wasn’t that long ago that the suggestion of an individual customer being able to call an actual, online Microsoft support individual was fanciful at best, so a minimum of they’re relocating the appropriate direction.